The cost per mortgage is too high and the time required to obtain one is too long…
$7,000 – $11,900
Origination cost per loan
28 to 45 days
Complete loan process life cycle
…due to low processor and underwriter productivity levels…
8 to 12
Mortgages closed per full time employee per month
4 to 5
UW touches per loan approval
…that drastically impact customer-satisfaction scores for performance
30% to 40%
CSAT difference between mortgage and other best in class industries
1.5 to 2.9
UW decisions per day